English LadderEnglish for Work · 13 professional fields
English for Customers, Sales and Creative Work
Customer and creative conversations combine clear information with an appropriate tone. Practice understanding a request, explaining a limitation, handling an objection and agreeing on a useful next step without promising an outcome you cannot control.
Choose the work you do
Restaurant servers, kitchen staff, baristas, hairdressers, nail technicians and retail associates each have a practical occupation course. Hospitality and retail/ecommerce offer broader operational contexts. Sales, customer success, marketing, media and real estate focus on their own audiences and decisions.
Make the practice practical
Read both sides of a dialogue and identify what each speaker needs. Switch roles, change one fictional constraint and rehearse a new ending. Compare the model response with your spoken version, checking commitments and unresolved questions.
Your professional English courses
Each course includes eight cases, vocabulary and grammar, complete professional dialogues, guided language checks, speaking practice, one complete printable learner book and AI extension prompts.
Marketing English
Professional English for audience strategy, positioning, campaign briefs, channels, attribution, compliance, and brand risk.
8 lessons · 1 learner bookReal Estate English
Real estate English for agency, fair housing, buyer and seller consultations, pricing, offers, disclosures, financing, and closing.
8 lessons · 1 learner bookHospitality and Tourism English
A hospitality and tourism English curriculum for guest complaints, service recovery, reservations, revenue management, events, vendor coordination, cultural expectations, reviews, and operational briefings.
8 lessons · 1 learner bookRetail and E-Commerce English
A retail and e-commerce English curriculum for merchandising, pricing, inventory, fulfillment, marketplaces, customer complaints, returns, conversion metrics, promotions, and vendor coordination.
8 lessons · 1 learner bookMedia and Entertainment English
A media and entertainment English curriculum for creative development, production planning, rights, talent, distribution, audience metrics, sponsorship, brand safety, and high-pressure creative disagreement.
8 lessons · 1 learner bookSales and Business Development English
A sales and business development English curriculum for discovery, qualification, objection handling, pricing, procurement, enterprise buying committees, negotiation, partnership language, and CRM discipline.
8 lessons · 1 learner bookCustomer Success English
A customer success English curriculum for onboarding, adoption, health scoring, escalations, QBRs, renewals, churn risk, difficult customers, product feedback, and expansion conversations.
8 lessons · 1 learner bookRestaurant Serving English
Take precise table orders, explain menu choices, coordinate courses, handle dining concerns, and resolve bill questions in natural spoken English.
8 lessons · 1 learner bookCooks and Kitchen Staff English
Clarify prep quantities, read tickets, coordinate the pass, report stock and equipment concerns, and hand over unfinished kitchen work.
8 lessons · 1 learner bookBaristas and Cafe Staff English
Clarify drink orders, explain coffee choices, check milk and syrup requests, coordinate pickup, discuss retail beans, and resolve cafe order problems.
8 lessons · 1 learner bookHairdressing and Barbering English
Clarify haircut preferences, discuss color expectations, manage salon appointments, check comfort, explain charges, and resolve service misunderstandings.
8 lessons · 1 learner bookNail Technician English
Clarify nail-service requests, compare shapes and finishes, agree on designs and prices, respond to discomfort, and coordinate appointments and service reviews.
8 lessons · 1 learner bookRetail Associate and Cashier English
Help shoppers find suitable items, explain labels and prices, handle checkout and returns, clarify local stock, and give accurate shop-floor handovers.
Grammar you can use at work
Choose your support
These materials suit intermediate to advanced learners. Use B1 sentence frames for support, B2 practice for independence, or C1 challenges for greater precision. These are study suggestions, not certified level assessments.