English LadderEnglish for Work · 7 professional fields
English for Customers, Sales and Creative Work
Customer and creative conversations combine clear information with an appropriate tone. Practice understanding a request, explaining a limitation, handling an objection and agreeing on a useful next step without promising an outcome you cannot control.
Choose the work you do
Choose hospitality or retail for service situations, sales for discovery and negotiation, or customer success for adoption and renewals. Marketing, media and real estate courses each introduce their own terminology, audiences and professional scenarios.
Make the practice practical
Read both sides of a dialogue and identify what each speaker needs. Switch roles, change one fictional constraint and rehearse a new ending. Follow the conversation with a concise written message that preserves its commitments and any unresolved questions.
Your professional English courses
Each course includes eight cases, vocabulary and grammar, complete professional dialogues, speaking and writing practice, four printable guides and AI extension prompts.
Marketing English
Professional English for audience strategy, positioning, campaign briefs, channels, attribution, compliance, and brand risk.
8 lessons · 4 free guidesReal Estate English
Real estate English for agency, fair housing, buyer and seller consultations, pricing, offers, disclosures, financing, and closing.
8 lessons · 4 free guidesHospitality and Tourism English
A hospitality and tourism English curriculum for guest complaints, service recovery, reservations, revenue management, events, vendor coordination, cultural expectations, reviews, and operational briefings.
8 lessons · 4 free guidesRetail and E-Commerce English
A retail and e-commerce English curriculum for merchandising, pricing, inventory, fulfillment, marketplaces, customer complaints, returns, conversion metrics, promotions, and vendor coordination.
8 lessons · 4 free guidesMedia and Entertainment English
A media and entertainment English curriculum for creative development, production planning, rights, talent, distribution, audience metrics, sponsorship, brand safety, and high-pressure creative disagreement.
8 lessons · 4 free guidesSales and Business Development English
A sales and business development English curriculum for discovery, qualification, objection handling, pricing, procurement, enterprise buying committees, negotiation, partnership language, and CRM discipline.
8 lessons · 4 free guidesCustomer Success English
A customer success English curriculum for onboarding, adoption, health scoring, escalations, QBRs, renewals, churn risk, difficult customers, product feedback, and expansion conversations.
Grammar you can use at work
Choose your support
These materials suit intermediate to advanced learners. Use B1 sentence frames for support, B2 practice for independence, or C1 challenges for greater precision. These are study suggestions, not certified level assessments.