Module Focus
English for Special Purposes
Hospitality and Tourism English
A hospitality and tourism English curriculum for guest complaints, service recovery, reservations, revenue management, events, vendor coordination, cultural expectations, reviews, and operational briefings.
- 8 modules
- 32 field terms
- Interactive practice
Printable Curriculum
Download the full materials
Web Practice Lab
Rehearse the language, response, and decision
Work through a three-step sequence: identify the field language, choose the strongest response, then select the next controlled decision move.
Guided Decision Lab
Jargon Flashcard
Answer Rationale
Why the strongest phrase fits
Choose an option to see the workplace rationale.
Dialogue Coach
Model line
Language notes
Progress
Practice checklist
0 of 4 complete
Student PDF in Web Form
Module map
Guest Arrival and Front-Desk Escalation
Resolve arrival problems while protecting policy and guest dignity.
check-in, room inventory, upgrade, service recovery
Complaint Handling and Online Reviews
Respond to complaints without admitting unsupported facts.
guest complaint, online review, brand voice, compensation
Reservations, Overbooking, and Walks
Communicate inventory constraints transparently.
overbooking, walk, occupancy, rate parity
Revenue Management and Pricing
Explain pricing changes without sounding arbitrary.
ADR, RevPAR, yield management, compression night
Housekeeping, Maintenance, and Turnover
Coordinate operational recovery across departments.
room status, out of order, turnover, preventive maintenance
Events, Banquets, and Run of Show
Manage event details and last-minute changes.
BEO, run of show, attrition, AV requirement
Tour Operations and Traveler Safety
Communicate itinerary changes and safety constraints.
itinerary, force majeure, waiver, local operator
Cultural Expectations and Service Style
Interpret guest behavior across cultures without stereotyping.
service standard, cultural expectation, guest profile, recovery gesture
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